SMART TS XL Support

We are here to help.

Log a case, find answers inside the application, learn from other users and train your admins. Everything SMART TS XL customers need to get the most from the platform, in one place.

Open the Support Portal Email support

Ways to get help

Six ways to get answers, fast.

From logging a case to finding the right help topic for the screen you are on, pick whatever suits the moment.

Admins

Support Portal

Admin users can log, track and update cases with IN-COM technical support. Every case gets an identification number for future reference, plus automated email updates.

Whereservicedesk.in-com.com →

Everyone

IN-COMunity

Our online community, where clients share ideas and expertise and learn from each other. Start a discussion or join one to ask questions, find answers and get insight from the whole user community.

WhereJoin the discussion →

In the app

Integrated Help

Built into SMART TS XL: a wealth of articles, how-to videos and guides for users and admins.

How to get thereLog in→Help(top bar)

In the app

Dynamic Help

A panel that shows help topics for the page you are on. On the main search page, for example, it lists topics on how to run a search.

How to get thereLog in→SMART Assistant→Dynamic Help

Admins

Online admin course & videos

Registered admin users get unlimited access to our online courses: a library of video tutorials on administering SMART TS XL, available from the Integrated Help under Admins.

To registerEmail support@in-com.com →

Everyone

Send us feedback

We love hearing from our users. The web client has a Feedback form anyone can use to share ideas, ask questions or start a service request. Include as much detail as you can so we can resolve it faster.

How to get thereLog in→Smiley icon(right of the top bar)

New: answers from your own code

Many questions never need a ticket.

With ASK AI and the MCP Connector, your team asks SMART TS XL in plain English from the AI assistant they already use, and gets answers built from your real programs, jobs and schemas.

Learn about ASK AI MCP Connector

Example (illustrative)

Which programs read the CUSTOMER-ID field, and which batch jobs run them?

Found 38 programs that read CUSTOMER-ID, run by 12 batch jobs. The impact report is ready, linked to source.